Support and TPAM

Customer support from a team of technology experts: you will benefit not only from a fully optimized platform, but also from personalized customer service for your database. 

Several groups that use SAP BusinessObjects Finance to generate their consolidated accounts and their management reporting have outsourced the application maintenance of their platform to Viareport.

Your requirements

Update the configuration, in particular for data entry schedules, data analysis reports and processing
Provide continuous assistance to users, for example, in reconciling data or solving blocking controls
Maintain optimum operating conditions for this strategic application
Maintain continuous administration of your platform, for example, by managing data reporting and user access rights

Our approach

Ensure operations by running regular technical and functional tests on the platform
Set up logistics specific to your company's needs by combining remote connections and/or platform replication
Develop a steady relationship of trust between you and a dedicated Viareport consultant familiar with your environment and your company's business requirements

Customer benefit

Flexible range of services available to adapt to different requests for assistance in real-time
Responsiveness in handling customer requests
Customer support available from 9 am to 7 pm with on-call support possible for specified periods